How we handle your information
This policy explains the information DirtToBright collects, how it is used in the course of delivering our services, and the choices available to you.
Last updated
28 March 2026
Applies to
DirtToBright laundry, cleaning, pickup, delivery, and support interactions.
Introduction
DirtToBright is committed to protecting the privacy of every client, site visitor, and business contact who interacts with our laundry and cleaning services. This policy explains what information we collect, why we collect it, and how we use it in the normal operation of our business.
By requesting a service, creating an account, submitting a form, or otherwise interacting with DirtToBright, you agree that we may process your information as described in this Privacy Policy.
Information We Collect
Personal information
- Name, email address, and phone number
- Pickup and delivery addresses
- Billing and payment-related information
- Special instructions, garment notes, and service preferences
- Messages you send to our support or operations team
Service and usage information
- Order history, frequency, and service selections
- Operational details needed to fulfill pickups and deliveries
- Feedback, complaints, and quality follow-up records
- Basic analytics about how visitors use our website or app
How We Use Information
- To schedule, fulfill, and deliver laundry or cleaning services
- To process payments, maintain invoices, and resolve billing questions
- To communicate about orders, delays, service updates, and support requests
- To improve service quality, routing, and customer experience
- To prevent misuse, fraud, or operational abuse of our platform
- To comply with legal, regulatory, and record-keeping obligations
Security and Retention
We use reasonable operational, technical, and administrative safeguards to protect the information entrusted to us. While no digital system can promise absolute security, we review our practices regularly and aim to limit access to the minimum information needed for service delivery.
We retain information only for as long as it is necessary to fulfill services, maintain business records, resolve disputes, or comply with legal obligations.
Your Rights and Choices
- Request access to the personal information we hold about you
- Ask us to correct inaccurate or outdated information
- Request deletion of information that we no longer need to keep
- Opt out of promotional or marketing communications
- Contact us with questions about how your data is being handled
Changes to This Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or platform changes. When we do, we will revise the last updated date on this page and publish the latest version here.
Need clarification?
If you have a question about these terms or how DirtToBright handles your information, contact us and we will point you to the right team.